A Unified Communications Service represents a solution to multiple communications needs within a business. Unified Communications Services bring together a number of communications options, from instant messaging to voice calls and voicemail into a single package, or more commonly a linked series of applications. These services are typically set up to suit the needs of a business, and are intended to accelerate response times, while ensuring that staff are able to coordinate different forms of communication on a real time basis. These benefits, and more, are expanded upon below:
1 – Productivity
A unified communications system essentially means that productivity is increased across a business. Being able to link together instant messaging and video chats is particularly useful in terms of sharing information and ensuring a real time dialogue within and beyond a business. Staff can collaborate with each other without having to move between different platforms and compatibility issues, while content is stored within a central network. Moreover, managers can better measure the volume of outgoing and incoming communications to work out the best way of developing teamwork for a project.
2 – Portable Access
Having communications consolidated around a unified system means that it is possible to boost remote access, ensuring that staff can access and use business communications whenever they may need to. Wireless logins and real time access means that remote changes can be made, and dialogues maintained outside of an office. This is particularly important when a member of staff is on a business trip and needs to report back to the office, or when a conference call is being set up that involves an exchange of contracts.
3 – Real Time Communication
The combination of different communications around a central system means that employees can enjoy the benefits of real time communication. An interface that notifies employees of who is online means that is easier to manage productivity levels by only coordinating with people that are already online. This can result in less downtime while people wait for messages to be read, and ensures that messages are getting to the right people.
4 – Better Customer Service
A consolidated communications solution makes it much easier for a business to access and manage information, by having it formatted and stored within linked systems. Troubleshooting is made easier, and data on clients can be stored and used to make decisions. Call waiting services can also be better automated to ensure that customer logs are maintained, and that any missed calls and messages are swiftly followed up on. Cutting down on these wait times, and ensuring that customer information is readily available can build stronger branding relationships and expectations of a service.
5 – Savings
A Unified Communications Service ultimately results in savings being created across a business. Having multiple communications under one system cuts down on installation and overhead costs, and consolidates payments for software licenses. Some systems also offer free inter office calls, and significant savings on international calls, as well as software updates and confidentiality. Small savings in calls, and the loss of downtime when managing messages, can consequently add up to major benefits for a business.
Lily Fox writes about technology, social media and IT. For more information about the topic of this article, check out Unified Communications from Redwood Telecommunications