Technology is becoming more and more useful each and every day, and in order to remain competitive and relevant, companies must adapt to certain gadgets and services in order to meet customer demands. Here are five gadgets and services that your company must adapt to and support in order to stay current in today’s tech-based era.
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Mobile Payment Support
Any company that accepts credit card payments in person should also provide support for mobile payment. Most new smartphones now have support for mobile payment technology, and many people prefer to use mobile payments because they are more secure. For you as the business, it typically only involves upgrading the credit card terminal rather than the entire POS system.
Check 21 Merchant Services
While there are technologies that supersede paper checks, they still serve a purpose and many customers still prefer to pay with them. However, for non-retail businesses, accepting checks often means that someone has to drive to the bank and deposit the checks. With Check 21 merchant services, you can process checks without leaving your office.
If a website doesn’t look quickly or properly, you can be sure that your business is loosing customers. They will be quick to move on to something else if they can’t find what they need at your website. Since many people find businesses and purchase items online, it’s vital that your website, blog and more have fast upload times. Your hosting service should be able to handle all the email accounts your business needs, and it should not slow down employees.
Social Media Management
Many customers take to social media when they have a problem with a product or want to show their support and loyalty to a brand or product. In order to remain relevant and keep a lasting relationship with your customers, it is important to have a managed social media presence, either by a dedicated team or person in your office, or by hiring an outside company to handle your social media.
Cloud Based CRM Software
One of the most important components to keeping up with customer demands is being able to track each and every customer interaction. Every time a customer has any sort of contact with your company, whether it be a general inquiry or customer service contact, you need to be able to track these interactions and do any necessary follow-ups. This is easily done with cloud-based CRM software.
Technology around us grows and changes each and every day, and in order to meet the demands of your customers you need to adapt to the technology they use, and take advantage of the best gadgets and services available to businesses.
By Anita Ginsburg